Privacy Policy

Information you give us:

• Name, phone number, and email (when you submit the contact form)
• Suburb, service requested, urgency, and message details (contact form fields)
• Any other information you provide when you contact us by phone

Information collected automatically:

• Cookies and usage data (page views, time on page, scroll depth)
• Device information (browser, operating system, IP address, screen resolution)
• Approximate location based on IP address

Information from third parties:

• Call metadata from our call-tracking provider when you call the tracking number listed on this site
• Conversion data from Google Ads or other ad platforms if you arrived via a paid ad

• To respond to your contact form submission or phone call
• To book and complete electrical work for your property
• To provide lifetime labour warranty service or follow-up if you become a customer
• To improve the website and understand which pages convert visitors, via Google Analytics
• To attribute marketing channels, via our call-tracking provider and Google Tag Manager
• To comply with legal obligations, such as tax records and licence reporting

• Cloudflare (United States): hosts the website and protects it from malicious traffic. Privacy policy
• Google Analytics 4 and Google Tag Manager (United States): analyse how the website is used. Privacy policy
• Our call-tracking provider (Australia): tracks which marketing channel a phone call came from
• Our lead-management system: receives contact form submissions

This website uses cookies for analytics and tag management, which help us understand how visitors use the site. You can disable cookies in your browser settings at any time, though some features of the site may not work as intended if you do. Most browsers include instructions for managing or clearing cookies in their help or settings menu.

• Contact form submissions: retained for 7 years, matching Australian business record-keeping obligations
• Customer records (booked work): retained for 7 years
• Analytics data: retained per Google Analytics defaults, currently 14 months
• Call recordings (if any): retained for 12 months, unless required for an ongoing dispute

• Access: you have the right to ask what personal data we hold about you
• Correction: you can ask us to correct inaccurate or out-of-date data
• Deletion: you can ask us to delete your data, subject to legal record-keeping requirements
• Complaints: you can complain to us first; if unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

We take reasonable measures to protect your data, including secured hosting infrastructure via Cloudflare, HTTPS across the website, and access controls on our lead-management system.

This website is not directed at children under 16, and we do not knowingly collect data from children. If a parent or guardian believes their child has submitted data to us, please contact us and we will remove it.

We may update this Privacy Policy from time to time. Any updates will be reflected on this page with a new "last updated" date. Continued use of the website after an update constitutes acceptance of the updated policy.

• Business: Electrician Kanwal
• Operating under: a parent business, fully licensed and insured, Lic #451348C
• Phone: (02) 4039 8302
• Website: electriciankanwal.com.au